Shipping policy

Shipping 

We use Australia Post, Fastway Couriers, Couriers Please and other delivery methods on your behalf. We ship within 0- 2 working days of your order being received (most next day). You can also arrange your own courier, contact us for further information on this process. 

Help! My order’s urgent!

Get in touch, as we may be able to help. Unfortunately, once your order is in the courier’s hands, it’s out of ours - so always let us know as soon as possible if you need speedy shipping.

Delivery Times

This can vary depending on the carrier and times are typical and not guaranteed and do not take into account season variances such as Christmas when shipping volumes can double. Please understand we are not couriers ourselves and have no influence whatsoever on delivery times, errors, specific routes taken etc by the courier. While we will do our best to help in the event of a freight issue, we respectfully ask for your understanding that the couriers are external companies we employ on your behalf to deliver your order and we don’t have any influence over the delivery after its been dispatched to their care. You are more than welcome to use your own freight company if our selection is not suitable for you.

Why hasn’t my order arrived?

Slow delivery is a frustrating thing, and we’re sorry to hear you’re waiting. If you still haven’t received your online order after 10 days, please contact us and we’ll launch an investigation. We’re known for our detective prowess, and most lost or missing parcels can be tracked down (or simply show up at our warehouse). So, don’t hesitate to call or email with any concerns.

Do you ship internationally?

Yes, we do, with the exception at this stage of ALL frozen products such as our raw foods and bone broth. For our overseas friends wishing to place an order, you can do so online - just make sure to check your country’s agricultural department for any restrictions beforehand.