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Terms of service

TERMS OF BUSINESS

All prices are listed in Australian Dollars (AUD)

INTERPRETATION

  • “Dishy Dogs” is an online store; our primary means of communication with you will be via the email address listed on your Dishy Dogs ‘My account’. Dishy Dogs will not be held responsible for any missed communication due to the email address being incorrect. If you have more than one email address, please check all email accounts before contacting Dishy Dogs.

Orders

Orders once received from a customer are irrevocable. Dishy Dogs may withdraw from the supply of goods ordered at any time up to delivery.

Quotations for wholesale customers

Any quotation may be varied or withdrawn up to the time of payment and will lapse on any specified expiry date. The customer is responsible for ensuring all quotations and orders are accurate. Dishy Dogs takes no responsibility for errors in respect of the goods, quantity or price set out on any quotation or order. All prices quoted or advised are strictly net based on the quantity and the pack sizes at the date of quotation or order. Prices may be varied to those at the date of delivery and will be adjusted accordingly to any change in any costs to Dishy Dogs or variation in quantity or pack sizes. Prices are inclusive of GST. The customer is responsible for the following costs and charges in addition to the price unless otherwise specified in Dishy Dogs quotation: -  

  1. altering items to non-standard package sizes;  
  2. special packaging or tooling requirements;
  3. expenses incurred by Dishy Dogs due to deferral of delivery at the customer’s request beyond the delivery date specified or cancellation of the customer’s invoice; and  
  4. GST and all other statutory taxes and charges.
  5. Orders once received cannot be deferred unless agreed to in writing by Dishy Dogs and the customer indemnifies Dishy Dogs for any loss. If for any reason the goods ordered are unavailable, Dishy Dogs has the right to substitute alternative goods provided they are reasonably equivalent in all respects (unless the customer’s order specifies otherwise). If quantity and pack sizes vary from the date of quotation or order Dishy Dogs may substitute alternative sizes but not so that the customer is required to purchase in aggregate more goods than ordered

Dishy Dogs will only allow you to add additional items to your order within one (1) business day of the original order being placed provided the goods have not already been despatched.

CONTRACT

‘Contract' means the standard trading terms and conditions of sale which applies to each and every order including quotations.

CUSTOMER

Means the entity to which Dishy Dogs enters into a contract for the sale of goods.

PRICING

  • All prices are listed in Australian dollars and are exclusive of GST.
  • All orders are subject to price and availability confirmation.
  • All invoices are in Australian dollars and must be settled in Australian dollars.

In all instances, you will be contacted via the message centre in your Dishy Dogs ‘My account’ if there is a change of price.

We reserve the right to correct any printing errors.

The above procedures are covered by QLD Fair Trading Rules.

PAYMENT AND CREDIT TERMS

Unless otherwise agreed in writing, payment of goods and shipping is either by EFT, PayPal or by Credit Card at the time of purchase.

DELIVERY EXPECTATIONS

  • Delivery of the Goods shall be made to the Customer’s nominated address. The Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
  • The failure of Dishy Dogs to deliver, will not entitle the Customer to treat this Contract as cancelled.
  • Dishy Dogs will not be liable for any loss or damage due to failure by outside contractors including Australia Post to deliver the Goods (or any part of them) promptly or at all.
  • All Risk in the Goods (including responsibility for insurance) passes to the customer upon delivery of the goods to the address requested by the customer.
  • If items are not readily available then our Order Processing Team will endeavour to contact you via the message centre in your Dishy Dogs ‘My account’ to discuss the time frame for these items.

INSUFFICIENT AND/OR INCORRECT DELIVERY INFORMATION

It's important that you check your address prior to placing your order. If after you have placed your order and before your goods have been despatched, you change address, it's imperative to notify Dishy Dogs immediately. Also, don't forget to update your Dishy Dogs ‘My account’ so all future orders will go to the new address. Any changes and/or corrections for current orders must be done by sending a message via email in your Dishy Dogs ‘My account’ or contact us by phone.

Customers who enter addresses that Australia Post has deemed incorrect and/or insufficient details to ensure delivery may result in the following:

  • Delayed delivery
  • Lost parcel
  • Package/s returned to the “Dishy Dogs” Warehouse

If “Dishy Dogs” is found to be responsible for incorrectly addressing a package then “Dishy Dogs” will be responsible for the resending, replacement or refund of the items not delivered or delayed.

Any package returned to “Dishy Dogs” due to incorrect address details and/or insufficient information will require an extra delivery charge. Also, if Dishy Dogs has incurred extra fees to retrieve the package from our shipping service then these charges will also be borne by the customer before the package can be despatched again.

If a package arrives back to the “Dishy Dogs” warehouse due to incorrect and/or insufficient delivery issues and incurs damage to the item(s), “Dishy Dogs” will not be responsible for replacing the goods but will make every effort to add extra protection to resend the package once the extra delivery fee payments have been made.

Any shipment that is delayed or lost and is found to have had incorrect and/or insufficient details provided by the customer will not be covered by Dishy Dogs.